About

Challenge

Solution

Impact

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YRGCARE expanded nationwide, and its teams struggled to manage financials, reporting, and operations manually. Growing patient numbers and additional programs for HIV and other infectious diseases made their old systems insufficient. To strengthen efficiency and maintain donor and regulatory transparency, YRGCARE began searching for a unified platform that simplified operations and cut administrative load.

By partnering with the Oracle NetSuite Social Impact program, YRGCARE transformed its operational backbone, enabling the team to focus more on clinical care and less on administrative complexity. Here’s a closer look at how NetSuite supported YRGCARE’s mission to save more lives.

About the Organisation

YRGCARE, founded in 1993 in Chennai by the late Dr. Suniti Solomon, is one of India’s leading HIV/AIDS service organizations. Over the decades, it has built a wide-ranging portfolio of services that includes adolescent and adult sexuality education, HIV interventions in workplaces and communities, voluntary counselling and testing services, treatment for sexually transmitted infections, and long-term care and support for more than 20,000 people living with HIV/AIDS (PLHA).

The organization also conducts extensive research in epidemiology, laboratory sciences, prevention, implementation science, and drug resistance. Today, YRGCARE stands as a key institution in Asia for HIV research and care, recognized for its strong community outreach and deep clinical expertise.

The Challenge

As the organization grew from 3 centers to 15 across India, YRGCARE faced increasingly complex operational demands. Their existing processes made it difficult to:

• Manage financials and procurement efficiently
• Consolidate information across multiple locations
• Maintain donor-level reporting accuracy
• Ensure compliance with both Indian regulations and international donor requirements
• Redeploy staff time away from manual, repetitive administrative work

Chief Program Officer Ganesh Aylur Kailasam, who has been with the organization since its early years, recognized that the operational complexity was limiting their ability to reach more patients. YRGCARE needed a single, integrated system to manage operations, streamline processes, and ensure every resource was directed toward impact.

The Solution

To support their scale and mission, YRGCARE partnered with the Oracle NetSuite Social Impact program. Under this program, nonprofit organizations are supported with donated software and Suit pro bono expertise.

With NetSuite, YRGCARE was able to:

• Automate previously manual financial and operational workflows
• Standardize processes across 15 locations
• Track expenses and allocate costs accurately on a per-project basis
• Improve donor reporting, including for US government agencies
• Ensure compliance with Indian taxation and regulatory requirements
• Strengthen visibility and control across all departments

Through the Suite Pro Bono program, skilled NetSuite employees supported YRGCARE at no cost to set up and optimize the platform so the organization could operate more efficiently.

The Impact: Benefits and ROI

With NetSuite in place, YRGCARE experienced significant improvements across operations, transparency, and patient support.

Operational Efficiency

• Financial close time dropped from 45 days to just 10 days
• Teams were able to repurpose staff hours previously spent on procurement and IT administration
• Standardized processes reduced complexity across the growing network of care centers

Enhanced Visibility and Compliance

• Detailed project-wise expense tracking improved donor transparency
• YRGCARE seamlessly met US donor reporting requirements and Indian tax obligations
• Unified operations provided real-time oversight across 15 locations

Better Resource Allocation

• Reduced administrative workload freed up staff to focus directly on clinical care
• Improved efficiency supported the organization’s ability to serve 4,000+ people annually
• Donated software and pro bono expertise lowered technology costs while increasing capability

NetSuite enabled YRGCARE to scale responsibly while staying true to its mission: delivering compassionate, life-saving care to the communities that need it most

Note: This information has been compiled from the official Oracle NetSuite Resource Centre.

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